Guild Wars 2: Account Security

Nemisari

It's already started, and it's becoming wide spread. Two of our members have already been hacked, and it seems as though the fault doesn't lie with Arenanet. The hackers are dragging email address and password pairs from other hacked sources (eg World of Warcraft) and using the credentials to hijack Guild Wars 2 accounts!

Arenanet has addressed the situation, and have made some suggestions on how to keep your account safe:

1. Enable email authentication

With email authentication, any major changes to your account will have to be verified through your email account. If you're having trouble getting the authentication email, make sure you check you junk mail and add noreply@guildwars2.com to your safe list. If all else fails, contact support and they'll set you up.

2. Create a unique Strong Password, that's not used anywhere else.

This is the most important point. With a strong password that's not used anywhere else, the hackers wont be able to guess your password, and the password wont be in any of their lists. It's a pain, but important. DO THIS.

If you have been hacked, there is a process you can go through to get your account back. It starts on the Guild Wars 2 site, and I'm told will bring you to the NCSoft support section. NCSoft is the parent company of Aenanet, so don't be alarmed by the mention of NCSoft. Arenanet is also keeping a state of the game wiki page updated every day with their progress resolving hacked account tickets, as well as other issues they're working on.

If you do end up getting hacked, please inform myself or one of the officers so we can keep the hackers out of our Guild Bank!

Keep yourself protected.

-Nemi

Howdy, Stranger!

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